Catalogue Intelligent Entertainment 2025-2026 150 - Flipbook - Page 91
Support
Scheme
Standard
Silver
Gold
Ticketing system only.
Ticketing system.
Ticketing system.
Dedicated
WhatsApp group.
Dedicated
WhatsApp group.
On-Demand weekday
support.
On-Demand full-week
support.
Standard business hours.
Monday to Friday 24h.
Monday to Sunday 24/7.
Price
Price (Annual)
Price (Annual)
Hourly rates
apply*
€ 600
€ 1000
per Escape Room
per Escape Room
Our support plans are intended for
clients who have purchased standalone
escape rooms and do not operate under
a full MindTrap Partnership agreement.
These plans provide structured access
to technical assistance, spare parts
discounts, and prioritized support
through our ticketing system at support.
iegroup.gr.
For non-partnership operators, an active
plan ensures faster troubleshooting,
reduced downtime, and expert help when
issues arise. Without a plan, support is
limited, slower, and charged separately including any required on-site visits.
**All plans are billed upfront for the full year. Pricing is per escape room.
Learn more about our
Support Services!
Scan the QR code:
*On-Demand
Hourly Support Rates:
Weekdays Support:
€ 50
per hour
Weekends & Holidays
Support:
€ 100
per hour
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