Catalogue Intelligent Entertainment 2025-2026 150 - Flipbook - Page 92
FAQ
Escape Rooms
About the Product
Delivery, Liabilities & Payments
What do I get when I purchase an escape room?
What are my venue liabilities?
You receive all physical game elements, props, the HUB control
system, Auto-Hint software, and detailed manuals. The fullpackage also includes set design, scenic walls, and on-site
installation.
You’re responsible for key preparations: walls, cabling, ladders,
masking paper, and 昀氀oor plans
See page 90: “Your Liabilities” for a clear summary + QR
code to the full guide.
What’s the difference between standard and full
package?
What’s not included in the price?
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Standard = puzzles, props, HUB, and Auto-Hint.
Full = All of the above + scenic build and on-site installation.
Shipping, staff travel, accommodation, and meals - quoted
separately depending on location.
How much does shipping cost?
Can I install the rooms myself?
Yes. Our rooms are plug-and-play ready. You’ll receive manuals,
diagrams, and remote support before and during installation.
From €3,500 (Europe), €5,000 (USA/Australia), €2,000 (Middle
East/Africa). Final price depends on volume and location.
What are the payment terms?
What about software and automation?
All rooms include Auto-Hint, prop logic control, and central
electrical HUB - designed for smooth, operator-friendly
experiences.
Standard: 50% deposit + 50% before shipping.
Full: 50% / 30% / 20% based on production milestones.
How long does the whole process take?
Do you offer warranties?
12–15 weeks from contract to opening, including planning,
production, delivery, and training.
Yes. A 1-year warranty covers construction and electronics. Spare
parts and remote troubleshooting are always available.
Are import tariffs applicable to your products?
How does your support system work?
We offer a ticketing system for standard issues and an ondemand WhatsApp emergency line with direct access to our
technical team.
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In many non-EU countries, import tariffs apply to physical
components of entertainment installations - including materials
and hardware. These are typically handled by the client during
customs clearance. However, services such as software and
design, are not subject to import duties (and often represent
nearly 50% of the total invoice). We assist clients in preparing
for applicable charges based on location and import process.
